Service Commitment
Shenzhen Hengyunlian Technology Co., Ltd. adheres to the service philosophy of "creating value for customers and win-win cooperation", and serves customers with dedication every day. Hengyunlian Technology continuously cultivates FTF LED technology, providing customers with higher quality products and more thoughtful and professional technical support, helping them improve the commercial value of their products. To this end, our company has established a set of gold medal customer service systems that effectively ensure the sustainable development of the enterprise, in order to achieve win-win cooperation and common development between the company and customers.
7x24 24-hour service
Establish a 24-hour service hotline to provide customers with professional information and solutions, and handle and solve pre-sales and after-sales problems.
Quality Assurance
Establish a 24-hour service hotline to provide customers with professional information and solutions, and handle and solve pre-sales and after-sales problems.
One-stop solution
Our company provides customers with one-stop solutions such as business consulting, solution design, product installation, after-sales support, gold medal service, 24-hour quick response, and green channels. We connect projects with technology, win trust with quality, sincerely please customers, and make friends with service.
On site deployment guidance
The project manager stationed at the construction site provides tracking services, reducing unnecessary third-party intervention, sincerely considering customers and sharing their worries.
Customer service orented
Guided by customer service, our goal is to combine FTF LED visual display products with the innovative proprietary technology of Hengyunlian Technology, to present the world with colorful images, bring visual enjoyment to humanity, and bring rich profits to customers.
After sales commitment
We promise that according to the customer's feedback, there will be a dedicated person to communicate within 1 hour and a dedicated person to be present within 24 hours.
Pre-sales service
Global customer service hotline, providing free technical support;
Based on your inquiry information, provide technical solutions;
Free on-site effect design;
In-sales service
For project engineering: Provide qualified installation structure drawings for free;
Large project engineering: Assign engineers on-site for free to guide installation and debugging;
According to your needs, we can provide on-site installation and debugging services;
After-sales service
The hotline is unobstructed, and fixed phone calls during holidays are automatically transferred;
General faults should be resolved within 24 hours, and major faults should be resolved within 72 hours;
All products of our company enjoy lifelong maintenance services;
During the warranty period, annual free on-site service can be provided;
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Contact number： +86 136 0266 7655
R&D Base: 808, Building 1, Zhongcheng Future Industrial Park, Hangcheng Zhigu, Bao'an, Shenzhen
400 meters northeast of Pingsha Electronic & Electrical Industrial Park, Sanhu Avenue, Jinwan District, Zhuhai City
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