服务承诺
Service Commitment
深圳恒云联科技有限公司坚持“为客户创造价值，合作共赢”的服务理念，用心为客户服务每一天。恒云联科技不断深耕FTF LED技术，为客户提供更高质量的产品和更贴心、更专业的技术支持，帮助客户提高产品的商业价值。为此，我司建立了一整套有效保障企业可持续发展的金牌客户服务体系，以实现公司与客户的合作共赢、共同发展。
Shenzhen Hengyunlian Technology Co., Ltd. adheres to the service philosophy of "creating value for customers and win-win cooperation", and serves customers with dedication every day. Hengyunlian Technology continuously cultivates FTF LED technology, providing customers with higher quality products and more thoughtful and professional technical support, helping them improve the commercial value of their products. To this end, our company has established a set of gold medal customer service systems that effectively ensure the sustainable development of the enterprise, in order to achieve win-win cooperation and common development between the company and customers.
7x24小时全天候服务
设立24小时服务热线，为客户提供专业的资讯与方案，处理解决售前和售后问题。
7x24 24-hour service
Establish a 24-hour service hotline to provide customers with professional information and solutions, and handle and solve pre-sales and after-sales problems.
质量保障
我司系列产品，严格按照国家标准和设计指标及合同要求，提供符合客户规格、精益制造的合格产品，建立一整套产品售后保障体系，根据客户需求，实行产品质保。
Quality Assurance
Establish a 24-hour service hotline to provide customers with professional information and solutions, and handle and solve pre-sales and after-sales problems.
一站式解决方案
我司为客户提供业务咨询、方案设计、产品安装、售后保障、金牌服务、24小时快速反应等一站式解决方案绿色通道,以技术对接项目,以品质赢得信任,以真诚取悦客户,以服务结交朋友。
One-stop solution
Our company provides customers with one-stop solutions such as business consulting, solution design, product installation, after-sales support, gold medal service, 24-hour quick response, and green channels. We connect projects with technology, win trust with quality, sincerely please customers, and make friends with service.
现场派驻指导
项目施工现场派驻项目经理跟踪服务，减少不必要的第三方介入，真情为客户着想，真诚为用户分忧。
On site deployment guidance
The project manager stationed at the construction site provides tracking services, reducing unnecessary third-party intervention, sincerely considering customers and sharing their worries.
你用屏，我用心
以客户服务为导向，我们的目标是:将FTF LED视显产品与恒云联科技创新的专有技术相结合，让世界呈现出五彩缤纷的画面，为人类带来视觉上的享受，给客户带来丰厚的收益。
Customer service orented
Guided by customer service, our goal is to combine FTF LED visual display products with the innovative proprietary technology of Hengyunlian Technology, to present the world with colorful images, bring visual enjoyment to humanity, and bring rich profits to customers.
售后承诺
我们承诺，根据客户反映的问题，1小时内有专人对接，24小时内有专人到场。
After sales commitment
We promise that according to the customer's feedback, there will be a dedicated person to communicate within 1 hour and a dedicated person to be present within 24 hours.
售前服务
Pre-sales service
全球客户服务热线，免费提供技术支持；
Global customer service hotline, providing free technical support;
根据您的询盘信息，出具技术解决方案；
Based on your inquiry information, provide technical solutions;
免费提供现场效果设计；
Free on-site effect design;
售中服务
In-sales service
针对项目工程：免费出具有资质的安装结构图纸；
For project engineering: Provide qualified installation structure drawings for free;
大型项目工程：免费指派工程师现场指导安装调试；
Large project engineering: Assign engineers on-site for free to guide installation and debugging;
根据您的需求：可以提供现场安装调试服务；
According to your needs, we can provide on-site installation and debugging services;
售后服务
After-sales service
热线畅通，节假日固定电话实现自动转接；
The hotline is unobstructed, and fixed phone calls during holidays are automatically transferred;
一般故障24小时内解决，重大故障72小时内排除；
General faults should be resolved within 24 hours, and major faults should be resolved within 72 hours;
我司所有产品均享有终身维护服务；
All products of our company enjoy lifelong maintenance services;
保修期内可提供每年免费上门服务；
During the warranty period, annual free on-site service can be provided;
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服务热线：400-848-5005
研发基地：深圳市宝安区航城大道393号U8智造产业园U3栋
R&D Base: Building U3, U8 Intelligent Manufacturing Industrial Park, No. 393 Hangcheng Avenue, Bao'an District, Shenzhen
生产基地：东莞市虎门镇南栅第四工业区
Nanzha Fourth Industrial Zone, Humen Town, Dongguan City
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